Cancellation
We accept order cancellation before the product is shipped or produced. If you want to cancel your order, please contact us at cs@coaijewelry.net within 4 hours after you placed the order by sending us an email from your registration email. If the order is cancelled within 4 hours, you will get a full refund. If the order is cancelled after 4 hours, we will only offer 50% of the order total for refund. We cannot cancel the order if the product has already been shipped out.
Returns
We accept return on products. Customers have the right to apply for return within 60 days after receipt.
For non-quality related issues, we require you to return directly to our storehouse to minimize any extra middle transportation, as we encourage a decline in energy consumption of transport, an important environmentally friendly practice, reduce pollution caused by delivery, cut down all unnecessary spending and invest more in optimizing price and improving quality.
If you are not completely satisfied with your purchase and would like to purchase different products, please return the items you are not satisfied with and place a new order for the items you would like to purchase.
In pursuit of our goal of being sustainable, we sincerely suggest you check products' details and make sure the product matches for you before you decide to buy, reducing unnecessary shipments and pollution.
Though we have critical standards on our quality requirements and every package was carefully checked before shipping, problems may occur at times during shipment.
For defective products
When the product is incorrect, damaged by the carrier, or defective in another way, we will cover the cost of the return. please do not hesitate to get in touch with us, we will put our efforts into solving and provide solutions for your satisfaction.
Let's take some actions together, big and small, for sustainable living and for the good of our planet. We appreciate your kind understanding and great support. Please contact cs@coaijewelry.net for return validation and make sure to follow the return instructions . We will provide a return shipping address after confirmation.
In case of emergency, the urgent return address is:
Mai xi MPXCZF
18432 NE Sandy Blvd
PES CNMPXCZF
Portland
Oregon
Multnomah
United States
97251-6835
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
When you do returns, we recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in the post. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure. Please keep the tracking number so we can both track the shipping status. We would also appreciate it if you could mark your order ID in your parcel, so we can find your order and arrange a refund as soon as we receive your parcel. To complete your return, we require a receipt or proof of purchase.
If you want to return orders, which include free items of the Buy One Get One promotion, please make sure to return the gift free items together with the full-price products. Otherwise, we will be unable to issue the refund.
Refunds
For non-quality related issues, you'll get a refund after we receive the returned package. We will deduct $7 to cover the restocking fee for each standard shipping item.
Please note that shipping costs and any duties or fees are not refundable. The extra shipping costs are non-refundable once the package has been shipped. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.Once we received and confirmed your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We will issue a refund within 7-9 business days after your reco